Automatic updates and support subscription
Starting with Porteus Kiosk 6.0.0 release the 'automatic updates' service is enabled by default on all our client systems: Kiosk, Cloud, ThinClient. This is an important feature which provides security patches, updated software components (kernel, browser, libraries/utilities) and new system features.
We are targeting the 'setup and forget' approach which means that you need to setup your kiosk only once through our Kiosk Wizard, and then it updates automatically without any user intervention. Only a system reboot is required so updated components such as kernel or browser can be loaded into PC memory.
After activating your systems in the Customer Panel you are eligible to receive a software/hardware related help during the subscription period without an additional charge.
Real time changelog for security fixes, software upgrades and new features implemented in the system are presented at this address: automatic updates changelog.
Pricing
Invoices in the USD currency are available on a request.
If you are a public or educational institution, foundation or non profit organization then the prices could be lowered to a level which is affordable for you. Please query sales@porteus-kiosk.org for a quote and request an additional discount!
Prices are as follows (excl. VAT):
| Number of PCs | PC per year | Discount |
|---|---|---|
| 1-10 | €40 EUR | - |
| 11-25 | €36 EUR | 10% |
| 26-50 | €33 EUR | 17.5% |
| 51-100 | €30 EUR | 25% |
| Above 100 | Negotiable | |
Examples:
If your company wants to sign 3 PCs to the 'automatic updates and support' service for a period of a year then total cost will be: 3 x €40 = €120 EUR (excl. VAT) for this subscription.
If your company wants to sign 15 PCs to the 'automatic updates and support' service for a period of a year then total cost will be: 15 x €36 = €540 EUR (excl. VAT) for this subscription.
Terms and Conditions that apply to the automatic updates subscription and the Customer Panel
1) Before you buy the subscription you are obliged to install and test Porteus Kiosk systems (you can download and the non-activated version for free and use it for as long as you need) to make sure that your hardware is fully compatible with it and you are fully satisfied with every aspect of our solution.
2) You can buy the subscription by contacting our sales department. Please provide Customer ID and the number of systems which you want to activate to sales@porteus-kiosk.org.
We accept online payments only: bank transfer (preferred), PayPal or credit card payment. Please do not send us bank checks as our bank: ING Bank Slaski does not accept them. Payment details will be included in the invoice which we send to you.
3) Balance on your account in the Customer Panel will be updated within 24 hours after receiving the payment.
4) In order to get the system fully operational you need to activate relevant PC ID using the Customer Panel. During next boot the system should validate the subscription and upgrade automatically to latest availabe version.
5) Client subscription is valid for 12 months. You will be reminded about the possibility of extending the subscription for another period 30 days before the subscription expires.
6) If you want to close your account and unsubscribe early from the service then please query sales@porteus-kiosk.org and the remaining part of the money will be refunded to you.
7) You can disable system updates at any time using remote management, however - subscription can be reused on another PC only when you deactivate relevant ID in the Customer Panel.
8) You have the possibility of moving the subscription from one kiosk to another in case of e.g. hardware failure. Please perform the swap using Customer Panel (deactivate old ID and activate new one).
9) Software and hardware related help will be provided without additional charge during the whole subscription period. Standard support queries will be answered within 24 hours over an email. Urgent/critical issues affecting the kiosks may be resolved through remote assistance within the same time frame.
10) Accounts without an active subscription will be automatically deleted from the Customer Panel after 12 months since the last activity logged in the Panel.