Automatic updates and support subscription


Starting with Porteus Kiosk 6.0.0 release the 'automatic updates' service is enabled by default on all our client systems: Kiosk, Cloud, ThinClient. This is an important feature which provides security patches, updated software components (kernel, browser, libraries/utilities) and new system features.

We are targeting the 'setup and forget' approach which means that you need to setup your kiosk only once through our Kiosk Wizard, and then it updates automatically without any user intervention. Only a system reboot is required so updated components such as kernel or browser can be loaded into PC memory.

After activating your systems in the Customer Panel you are eligible to receive a software/hardware related help during the subscription period without an additional charge.

Real time changelog for security fixes, software upgrades and new features implemented in the system are presented at this address: automatic updates changelog.


Pricing


If you are a public or educational institution, foundation or non profit organization then the prices could be lowered to a level which is affordable for you. Please query sales@porteus-kiosk.org for an additional discount!

Other supported currencies (USD/PLN) are calculated automatically in the checkout.


Prices are as follows (excl. VAT):

Number of PCs PC per year Discount
1-10 €40 EUR -
11-25 €36 EUR 10%
26-50 €33 EUR 17.5%
51-100 €30 EUR 25%
101-200 €28 EUR 30%
201-500 €24 EUR 40%
Above 500 Negotiable

Examples:

If your company wants to sign 3 PCs to the 'automatic updates and support' service for a period of a year then total cost will be: 3 x €40 = €120 EUR (excl. VAT) for this subscription.

If your company wants to sign 15 PCs to the 'automatic updates and support' service for a period of a year then total cost will be: 15 x €36 = €540 EUR (excl. VAT) for this subscription. Reduced price applies to all 15 units.

If your company has an active subscription already (renewal date is set in the Customer Panel) and wants to buy an additional subscriptions then the final price will be divided by 365 days and multiplied by the number of days which are left to renew your subscription. Sample for adding 3 kiosks to the subscription and for 150 days which are left to the renewal date: 3 x 40 = 120, 120 / 365 = 0.328, 150 x 0.328 = 49.3. Final price is rounded to 49 euros and put on the invocie.

 

Requirements

  • Kiosks must be able to access porteus-kiosk.org domain on ports 80 and 443 in order validate the subscription and download updates. Please make sure that your firewall is not blocking these ports and our domain.

  • Advantages

  • System works in full rolling-release development model.
  • Only updated components are downloaded over the network which saves time and bandwidth required for doing an update (short downtime).
  • Kiosk config is preserved so there is no need to run the Kiosk Wizard and repeat configuration steps.
  • Automatic updates enhances security as system components are monitored by the system.
  • Terms and Conditions that apply to automatic updates and support subscription for Porteus Kiosk client systems

    Last updated: June 10, 2024


    1) Before you buy the subscription you are obliged to install and test Porteus Kiosk systems (you can download and the non-activated version for free and use it for as long as you need) to make sure that your hardware is fully compatible and you are satisfied with every aspect of our solution.


    2) When buying the subscription you obtain the possibility of updating your systems remotely and automatically and to receive the support for resolving the issues which you are facing. This is the actual subject of your purchase and you have no other rights granted. Please remember that you do not become a software owner after paying for the subscription.


    3) You can buy the subscription through your account in the Customer Panel.


    We accept online payments only: wire bank transfer and credit/debit card payment. Please do not send us bank checks as our bank: ING Bank Slaski does not accept them.


    4) Balance on your account in the Customer Panel will be updated once the payment is logged on our PayPal or bank account.


    5) In order to get the system fully operational you need to activate the relevant PC ID using the Customer Panel. During the next boot the system should validate the subscription and upgrade automatically to latest available version.


    6) Client subscription is valid for 12 months. You will be reminded about the possibility of extending the subscription for another period 30 days before the subscription expires. If the subscription is not extended then the client is not able to update the system components and displays a relevant warning on the screen. If you have a renewal date set in the Customer Panel already and want to buy an additional subscription then you will be charged for the number of days which are left to renewal date.


    7) If you want to cancel the client's subscription before the renewal date then please query sales@porteus-kiosk.org and the remaining part of the money will be refunded to you within 30 days after receiving the note.


    8) You can disable system updates at any time using remote management, however - subscription can be reused on another PC only when you deactivate the relevant ID in the Customer Panel.


    9) You have the possibility of moving the subscription from one kiosk to another in case of e.g. hardware failure. Please perform the swap using Customer Panel (deactivate old ID and activate new one).


    10) Software and hardware related help will be provided without additional charge during the whole subscription period. Standard support queries will be answered within 24 hours over an email. Urgent/critical issues affecting the kiosks may be resolved through remote assistance within the same time frame.


    11) Accounts without an active subscription or with expired subscription will be automatically deleted from the Customer Panel after 12 months since the last activity logged in the Panel. You may delete your account erlier (along with all associated data) if you select designated option in the Panel's menu.


    12) Update service may fail for reasons which are independent from us: our domain/update servers became unavailable due to a VPS provider fault, upstream linux developers introduce bug in the code which they maintain, ISP provider cuts the internet access for your kiosks, etc. We may also make occasional mistakes ourselves. In any case the liability for direct losses on your side are limited to the amount which you paid for the subscription. If you are no longer content with the service then you should cancel it as per terms included in point 7). You cannot claim for the amount which exceeds your current payment for the service.